Policies, terms and your rights
Every policy below is versioned and dated. When a policy changes materially we publish a new version, keep the previous one on record, and ask you to accept it where the law requires.
VisaMarket is an independent marketplace. We are not a government agency, embassy or visa-issuing authority, and we cannot guarantee visa approval or processing times. Visa decisions are made solely by the relevant authority. Read the full disclaimer.
Using VisaMarket
What the platform is, what it is not, and the rules everyone agrees to.
VisaMarket is a marketplace that helps you find and book visa consultants. We do not issue visas, and we do not decide visa outcomes. Consultants are independent businesses responsible for their own services.
Effective 2026-08-09
VisaMarket is an independent marketplace. It is not a government body and does not decide visa outcomes.
Effective 2026-08-09
The conduct rules that apply to everyone on VisaMarket, and the services that may never be listed.
Effective 2026-08-09
Reviews must describe genuine experiences. What we remove, how moderation works, and how to report a review.
Effective 2026-08-09
Money
Fees, taxes, cancellations, refunds and how disputes are decided.
How payments, fees, taxes, receipts, failed payments and chargebacks work on VisaMarket.
Effective 2026-08-09
Cancellation windows, rescheduling, no-shows and what happens when a consultant cancels. The applicable policy is always shown before payment.
Effective 2026-08-09
When refunds are available, who is responsible for them, and how to request one.
Effective 2026-08-09
How to raise a dispute about a booking, payment or service, what happens next, and what VisaMarket can and cannot decide.
Effective 2026-08-09
Your data
What we collect, who can see it, how long we keep it and your rights.
What personal information we collect, why we collect it, who it is shared with, how long it is kept, and the rights you can exercise from your dashboard.
Effective 2026-08-09
We use necessary cookies to run the site, and functional, analytics and marketing cookies only where you allow them.
Effective 2026-08-09
The processors we use, what data they receive, where data is hosted, and how long each record type is kept.
Effective 2026-08-09
For consultancies
The agreement that governs listing and selling on the marketplace.
Who operates VisaMarket
- Legal entity
- Not configured yet
- Registered address
- Not configured yet
- Support contact
- Not configured yet
- Privacy contact
- Not configured yet
- Grievance contact
- Not configured yet
- Governing law
- Not configured yet
Data protection rights can be exercised from your dashboard under Privacy & Legal.